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PRIVACY POLICY

This privacy policy will set out how Plan South America Limited handles any personal information that you make available to us whilst using our website. Should we ask you to provide any information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this privacy policy. This policy was last revised on 29th May, 2018.

 

INFORMATION WE MAY COLLECT FROM YOU

We will collect information from you through our online enquiry form, over the phone when you call, and when you send emails and other forms of messaging. If you are travelling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us.

Through discussion of your travel plans with Plan South America, we may collect the following personally identifiable information in order to communicate with you:

  • First name
  • Last name
  • Email address
  • Telephone number

It may also be necessary for us to collect some further personal information in order to reserve flights, hotel rooms, tours etc;

  • Address information
  • Date of birth
  • Passport number
  • Passport copy
  • Frequent flyer numbers

We may need to ask for information pertaining to special dietary requirements and physical health, if your trip will be physically demanding or if you require special access due to a disability.

 

WHAT WE DO WITH YOUR INFORMATION

We require some personal information in order to fulfil our contractual agreement with all of our travellers. The information we collect is the minimum amount necessary in order to prepare a bespoke travel itinerary and make essential flight, accommodation and tour reservations on your behalf. Our international team of travel experts will be accessing and working with your information in one of our offices (Buenos Aires and London). Your information will be stored for internal record keeping purposes on our secure servers for a period of five years. We will use your information to help us improve our services.

We will also use this information for communication purposes, for example we will send you offers and news about our company. We will send you these if you have opted in to receive them. If you would like to unsubscribe from this communication at any time, you can contact us at travel@plansouthamerica.com. Alternatively, there will always be an unsubscribe link at the bottom of every email.

 

3RD PARTY DISCLOSURE OF YOUR INFORMATION

Plan South America does not rent, sell or share the personal information we hold with any 3rd party organisations for the purposes of marketing products or services. Your data is never given to advertisers.

It is necessary for Plan South America to share your information with our contractors, service providers and suppliers in order to fulfil our business obligations as a tour operator, as outlined above.

 

USE OF COOKIES

A cookie is a small text file which is added to your computer’s hard drive whenever you visit or navigate a website. Cookies can serve many functions across the web; most commonly cookies are used to analyse web traffic and web applications.

We use Google Analytics tracking cookies to identify which pages are most popular on our website and which content is most engaging to our travellers. These cookies have a very short retention rate and will automatically be removed from your hard drive after this period.

The cookies we use help us provide you with a better website experience and a more enriching experience with Plan South America. A cookie does not give us access to your hard drive or any personally identifiable information about you. If you wish, you can automatically decline cookies within the privacy settings of your chosen web browser.

Please find below the list of cookies that Plan South America are currently using.

 

Google Analytics

_ga Used by Google Analytics to distinguish users.
_gid Used by Google Analytics to distinguish users.
_gat Used by Google Analytics to throttle requests to their service.
_gac_* Used by Google Analytics to track campaign-related information about the user.
__utmx Used by Google Analytics to determine whether a user is included in a content experiment.
__utmxx Used by Google Analytics to determine the expiry of a content experiment the user is included in.
__utmz Used by Google Analytics to store the traffic source / campaign for the user.
__utma Used by Google Analytics to distinguish users.
__utmt Used by Google Analytics to throttle requests to their service.
__utmb Used by Google Analytics to determine new sessions/visits.
__utmv Used by Google Analytics to store visitor-level custom variable data.

 

HOW DO I CHANGE MY COOKIE SETTING?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

RIGHT OF ACCESS

We are happy to provide full access to the information that we hold about you. If you would like to request a copy, please send a request to hq@plansouthamerica.com.  Alternatively, you can write to us at Plan South America , Office 26, Hurlingham Studios, London, SW6 3PA.

 

RIGHT TO EDIT

It is imperative that the information we hold on file for you is up to date and accurate. We are more than happy to make changes to your information at any time. If you would like to rectify any of your information, please send a request to hq@plansouthamerica.com. Alternatively, you can write to us at Plan South America, Office 26, Hurlingham Studios, London, SW6 3PA.

 

RIGHT TO DELETION

If you would like your profile removed and would no longer like to be contacted by Plan South America, please feel free to send a request to hq@plansouthamerica.com. Alternatively, you can write to us at Plan South America, Office 26, Hurlingham Studios, London, SW6 3PA.

 

CONTACT INFORMATION

Our postal address is;
Plan South America, Office 26, Hurlingham Studios, SW6 3PA

Telephone: UK +44 (0) 207 993 6930

Email: hq@plansouthamerica.com