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our process

Our Process

We plan and run adventures, honeymoons, family holidays and sabbaticals – just about any experience you can imagine – to Latin America and Antarctica. We orchestrate every last detail, from the hotels, guides and transfers, to restaurant reservations, special activities and wildly outlandish requests.

1

Plan your trip in conversation with one of our designers. The more information you provide at this stage, the better we can shape your journey. The process takes anything from a few days to several months, depending on the duration and complexity of the itinerary.

2

Once happy with the outline, we will invoice you for the deposit. This will include your flights and 30% of all ground arrangements.

3

On receipt of the deposit, you will be sent an email from your trip designer confirming that all bookings have been made, along with an ATOL certificate and information to help prepare you for your adventure.

4

The balance for your holiday is due 90 days prior to departure. Once received, you will be sent an updated itinerary (there are usually tweaks to timings and logistics, most of them minor, though occasionally more substantial). It is vital to check this latest version carefully and run through any questions with us.

5

Shortly before departure, you will receive login details to access your personalised Vamoos, an interactive app containing your itinerary, maps, relevant articles and special recommendations.